SHIPPING & REFUNDS

Shipping policy

 

All orders are processed within 2 to 3 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $8 flat rate shipping in the United States. 

 

Free Shipping: For orders over $75 in the United States for orders under 2.lb. 

 

Shipping options:

Option 1 First Class

2 to 5 business days

 

Option 2 Priority Mail

1 to 3 business days

 

Curbside pickup

You can skip the shipping fees with free local pickup at 3680 Wilshire Blvd, Ste 804, Los Angeles, CA 90010. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready, along with instructions. 

Our curbside pickup hours are 10-6pm. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@urbaneluggage.com with your name and order number, and we will look into it for you.

Track your order here

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@urbaneluggage.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@urbaneluggage.com